Registration Policies

Pre-Registration is Required for Programs

In order to register, all participants are required to have an account through our registration software provider, XPlor Recreation. Adults & Parents should create the primary account and then add family members to the account. Create your account here https://theranch.perfectmind.com/myprofile/contact or by clicking the Account Login button at the top of our website home page.

Register early so that your space in a program or class is secured. Many programs fill up before the first class meeting. Programs that do not reach the minimum enrollment may be canceled.

Refund & Transfer Policies

Call 415-435-4355 ext 0 or email officeadmin@theranchtoday.org to cancel or transfer a registration.

Summer Camps
Summer Camp Cancellations will be processed less a $50 cancellation fee. Cancellations must be requested at least 30 days prior to the start date of your camp session to receive any refund. No refunds will be given for cancellations requested with less than 30 days' notice. No refunds will be issued due to injury or illness, but if possible, a transfer into a different week may be accommodated if there is space.

Camp Transfers can be accommodated if space allows and will incur a $15 transfer fee. Transfers will not be allowed once the session has begun.

Adult and Youth School-Year Programs
Cancellations will be processed less a $25 cancellation fee. Cancellations requested prior to the start date of the program will have the $25 cancellation fee withheld from their refund. Cancellations requested after the start of the program, but before the 2nd scheduled class date will have the $25 cancellation fee plus the cost of the first class withheld from their refund. NO REFUNDS will be given for cancellations requested after the start of the 2nd scheduled class. No refunds will be issued due to illness*. If The Ranch must cancel a program that is already in session, for any reason, a refund will be provided if a makeup class is unable to be scheduled or if the program is unable to resume at a later date. If The Ranch must cancel a program before the start date of the program, a full refund will be provided. The refund policy applies to every in-person class or program unless otherwise stated in the program literature or listed below. Adult programs which use a punch card or pass system are not eligible for refunds.

Transfers from one program to another will be processed with a $15 processing fee per transfer, provided that space is still available. A transfer must be requested by the start of the second class of the session, in compliance with our refund policy. Registrations are non-transferable to a friend or family member.

Processing Fees

Credit card processing Fees are automatically applied at checkout. Processing Fees vary based on the course price. Processing Fees are nonrefundable. To avoid processing fees cash or checks are accepted.

Waitlists for Programs

Once a program reaches capacity, you will be allowed to add yourself to the waitlist, at no cost. Add yourself to the waitlist in the same way you would have registered for the class, should space had been available. Payment is not required to be added to the waitlist. You will not receive an emailed confirmation once you have been added to the waitlist. If a space becomes available due to an increase in capacity or the cancelation of an existing registrant, the first person on the waitlist will be contacted by email to be offered the space. You must follow the directions in that email to confirm your space or the space will be offered to the next person on the waitlist.

Accommodation

The recreation programs listed are open to all individuals. It is our intent to make reasonable accommodations so that those with disabilities may fully participate. If assistance is needed, please call 415-435-4355 and ask for the program supervisor in charge of the activity for which you are interested. California Relay Service: 800-735-2922.